“Our client changed her flights several times which affected the airport location and pick up time. Regency worked with us last minute and did not charge us for all the changes, we appreciate that! Thanks for the great customer service!„
“Whether requests were made by phone or email, follow up and confirmation would come immediately. This communication instilled confidence in the pick up of our guests regardless of where they were going in the city. We have also used Regency as our point of contact for other cities and countries outside the US when executives were traveling and we felt the same confidence that our requests would be fulfilled precisely as we asked.„
“Regency is the most professional organization I have worked with as a luxury hotel concierge. The service provided is always flawless. Not one mistake or misstep in over 20 years. I cannot say that about any other company!„
“I work for a local university and we traditionally have a lot of last minute time/location changes. Regency is ALWAYS willing to make the adjustments to please our guests. A+ service!„
“When I first started making transportation reservations the company that we used at the time was unreliable - drivers were often late or there were problems or confusions. Every Friday (we usually have weekly visitors) I would get anxious as to whether or not I would get a call asking where is the car. And then I started using Regency - and in the years that I have been using them - I have never once had an issue or problem - and I have booked many, many rides for our guests. Your service is outstanding - I never think twice about whether or not our guests will get picked up - even in the face of flight delays or bad weather! Excellent and outstanding service at ALL levels!! Your support staff is responsive and very, very courteous and nice to work with too! Always my pleasure to do business with Regency!„
“Regency is our first choice for transportation, including out of state. The staff is absolutely fantastic! They go out of their way to be helpful in any situation. Thank you!„
“I have always had excellent service when working with Regency and I count on using them for all my ground transportation needs moving forward.